1. Introduction and Scope

These Terms of Use and Sales (TOUS) govern the use of the SocialNest platform, owned and operated by Noesis Software Technologies. By accessing our service, you accept these terms in full.

2. Definitions

In these TOUS:

• ‘User’ refers to any individual or entity accessing SocialNest services.
• ‘Client’ refers to the User who has subscribed to a paid service on SocialNest.
• ‘Personal Data’ refers to any information that directly or indirectly identifies a person.
• ‘Content’ refers to any information, text, image, video, or other media posted via SocialNest services.

3. Services Offered

SocialNest offers link aggregation, appointment management, automated social media posting via the Meta API (Facebook, Instagram), and a free e-commerce service supported by ads.

4. Access and Usage Conditions

Accessing SocialNest services requires creating an account and accepting our TOUS. Any misuse, violation of applicable laws, or misappropriation of our services will result in the suspension or termination of the account.

5. Personal Data Policy

In compliance with GDPR and European guidelines, we collect only the data necessary to optimize your user experience. Data is processed proportionally and securely.

5.1 Data Collection and Usage

We collect the following information:

• Personal Data: name, email, phone number for account creation.
• Usage Data: browsing history, site interactions, clicks, time spent on pages.
• Third-party Data: access to social media accounts for automated posting with your consent.

5.2 User Rights

Under GDPR, you have the following rights:

• Right to Access: view your personal information held by SocialNest.
• Right to Rectification: correct any inaccurate or incomplete information.
• Right to Deletion: request the removal of your data.
• Right to Object: oppose the processing of your data.
• Right to Portability: obtain a copy of your data in a structured, readable format.

5.3 Security Measures

We implement advanced security measures to protect your data, including encryption in transit and at rest, as well as strict access control protocols.

6. Data Protection and Security

Personal information is processed in accordance with the highest security standards to protect against any loss, alteration, or unauthorized access.

6.1 Access Control and Logging

Only authorized team members can access personal data. All access is logged and monitored to ensure transparency.

7. Use of Meta APIs (Facebook and Instagram)

We use Meta APIs to enable automatic content posting on your social media accounts, only with your explicit consent. You can revoke this access at any time through your settings.

8. Ads and Sponsored Content

To fund our free services, ads may be displayed on our platform. We do not share any of your personal data with advertisers without your prior consent.

9. Terms of Sale

Certain SocialNest services may be offered as paid subscriptions. Prices are indicated in euros and include applicable taxes. Payment is required before activating any paid service.

9.1 Payment and Billing

Payments are processed through secure partners. Billing information is collected to process payments and fulfill our accounting obligations.

9.2 Refund Policy

Refunds are available under certain conditions. No refunds will be issued for services already rendered, except in the case of service failure attributable to SocialNest.

10. User Responsibilities

The User is responsible for their account use. SocialNest is not liable for unauthorized account use resulting from negligence or shared login credentials.

11. Limitation of Liability

SocialNest strives to ensure platform availability but cannot be held liable for service interruptions, data loss, or indirect damages, except in cases of gross negligence.

12. Changes to TOUS

SocialNest reserves the right to modify these TOUS to comply with legal updates or changes to our services. Changes will be notified to users by email or through an update on our platform.

13. Jurisdiction and Governing Law

These TOUS are governed by French law. Any dispute will be subject to the jurisdiction of the competent courts where SocialNest is headquartered.

14. Contact Us

For any questions or requests regarding these TOUS, please contact our support team:

Email: support@getsocialnest.com

Address: Noesis Software Technologies, 13 rue edmé fremy , 78000 Versailles